Privacy Policy – LaserGo
Last updated: September 13, 2026
1. General
This Privacy Policy explains what personal information LaserGo receives and processes, the purposes for which it is used, to whom it may be disclosed, how it is protected, and what rights are available to individuals whose information is processed.
This Policy applies to the website:
and, where relevant, to information received by LaserGo through communications with customers by email, telephone, WhatsApp, website forms, and other communication channels used for placing and fulfilling orders.
The owner of the website and controller of personal information is:
LaserGo
Legal name: עוסק פטור סרגיי דסיאטניק
Business / ID number: 346055593
Business location: Haifa, Israel
Telephone: 0523705981
Email: info@lasergo.co.il
Website: https://lasergo.co.il
Personal information is processed in accordance with the applicable laws of the State of Israel, including the Protection of Privacy Law, 5741–1981 (חוק הגנת הפרטיות, התשמ”א–1981), the regulations issued under it, and applicable amendments.
2. What Is Personal Information
Personal information means information relating to an identified individual or an individual who can be identified directly or indirectly, in accordance with applicable law.
Personal information may include, among other things, a name, telephone number, email address, shipping address, order information, technical identifiers, and other information connected to a particular person.
3. Whether Providing Information Is Mandatory
Unless otherwise expressly required by law, users are not legally required to provide LaserGo with personal information.
However, certain information is necessary in order to perform a specific action or provide a particular service.
For example:
without a name and contact details, an order cannot be properly processed;
without shipping information, a product cannot be delivered;
without text, an image, or a file, the requested personalization cannot be carried out;
without the necessary information, a customer request or refund cannot be processed;
without information required by the payment provider, payment cannot be completed.
If a user refuses to provide information required for a particular operation, LaserGo may be unable to provide the relevant product or service.
4. Information We Receive from Customers
Depending on the nature of the interaction, LaserGo may receive and process:
first and last name;
telephone number;
email address;
shipping address;
selected pickup point;
information about ordered products and services;
order history;
text intended for engraving;
names, dates, numbers, and other information the customer wishes to place on a product;
images;
photographs;
logos;
graphic files;
designs;
comments and instructions relating to an order;
information required for accounting and other documents;
correspondence with the customer;
requests concerning an order, payment, delivery, refund, or complaint;
other information voluntarily provided to LaserGo by the customer.
5. Technical Information
When the website is used, certain technical information may be collected automatically.
This may include:
IP address;
browser type;
device type;
operating system;
browser language;
date and time of the visit;
pages viewed;
referral source;
technical identifiers;
security log data;
Cookies and similar technologies.
The scope of such information depends on the actual technical configuration of the website and the user’s privacy and Cookie preferences.
6. Purposes of Processing
LaserGo uses personal information for specific purposes connected with operating the website and providing products and services.
Such purposes may include:
receiving and fulfilling orders;
producing personalized products;
preparing designs;
providing laser engraving services;
confirming orders and payments;
communicating with customers;
approving and coordinating designs;
arranging delivery;
arranging self-collection;
processing returns and cancellations;
responding to enquiries;
handling complaints;
accounting and tax administration;
issuing documents required by law;
preventing fraud;
maintaining website security;
diagnosing technical problems;
maintaining an internal order history;
protecting the legal rights of LaserGo and its customers;
complying with legal requirements, court orders, or requests from competent authorities;
analyzing website activity where appropriate tools are used;
improving website functionality;
marketing and advertising only in cases and in a manner permitted by law.
LaserGo will not use personal information for a new purpose that is substantially incompatible with the purpose for which it was collected without an appropriate legal basis or the user’s consent where such consent is required.
7. Information Provided for Engraving and Personalization
For the purpose of fulfilling a personalized order, the customer may provide LaserGo with:
texts;
names;
dates;
photographs;
images;
logos;
graphic files;
designs;
other materials.
Such materials are used to the extent necessary for:
preparing the order;
approving and coordinating the design;
performing the engraving;
producing the product;
handling matters related to the order.
Providing materials to LaserGo does not transfer ownership or copyright in those materials.
Materials containing personal information, photographs of individuals, personal inscriptions, or other identifying information will not be used by LaserGo for public advertising or portfolio publication without appropriate permission where such permission is required.
8. Photographs of Customer-Owned Items
When receiving a customer-owned item for engraving, LaserGo may photograph its external condition.
Such photographs may be used for:
documenting the condition of the item when received;
coordinating the placement of the engraving;
quality control;
resolving questions regarding the condition of the item;
confirming completion of the work.
Such materials are not intended for advertising use without the appropriate permission of the customer.
9. Payment Information
Payments on the website may be processed through third-party payment providers.
Full payment-card details are intended to be processed by the relevant payment provider and are not intended to be stored directly by LaserGo unless the user is expressly informed otherwise.
LaserGo may receive limited information required to process and confirm payment, such as:
payment amount;
payment status;
transaction identifier;
transaction date;
limited information regarding the payment method.
Payment providers process the information they receive independently in accordance with the laws applicable to them and their own privacy policies.
10. Disclosure to External Service Providers
LaserGo may use external service providers in order to operate the website and fulfill orders.
Personal information may be disclosed to such providers only to the extent necessary for the relevant function.
Recipients may include:
payment systems;
banks and financial institutions;
delivery services;
courier and logistics companies;
website hosting providers;
cloud services;
email service providers;
communication services;
e-commerce platforms;
accounting systems;
information-security providers;
analytics services;
advertising platforms, where actually used;
lawyers;
accountants;
other professional advisers where access to information is objectively necessary.
LaserGo does not sell customer databases or personal information to third parties.
11. Public Authorities and Legal Requirements
LaserGo may disclose personal information where necessary:
under applicable law;
to comply with a court decision or order;
in response to a lawful request from a competent authority;
to prevent fraud;
to protect the legal rights of LaserGo or others;
to establish, exercise, or defend a legal claim or right.
Information will be disclosed only to the extent necessary for the relevant purpose.
12. Transfer of Information Outside Israel
Certain software, cloud, hosting, email, analytics, communications, or other technology providers may store or process information outside Israel.
Where personal information is transferred outside Israel, LaserGo takes steps to ensure that such transfer is carried out in accordance with applicable Israeli legal requirements.
Where required, contractual commitments or other legally recognized safeguards may be used.
13. WhatsApp and Other External Platforms
Customers may contact LaserGo through WhatsApp or other external communication services.
When a user uses such a platform, the operator of the relevant service may also receive and independently process information about the user.
Such processing is governed by the privacy policy and terms of the relevant external service.
LaserGo is responsible for its own use of the information it receives, subject to applicable law.
14. Cookies and Similar Technologies
The website may use Cookies, Local Storage, and other similar technologies.
These technologies may be used for:
operating the website;
operating the shopping cart;
the checkout process;
maintaining the user session;
language selection;
saving certain preferences;
security;
analyzing website use;
measuring advertising effectiveness;
other functions of the online store.
Cookies may be classified as:
necessary;
functional;
analytical;
advertising.
15. Necessary Cookies
Necessary Cookies are used for functions without which the website or a service requested by the user cannot operate properly.
For example, they may be used for:
shopping-cart operation;
checkout;
authentication and session management;
website protection;
language selection;
other basic functions of WooCommerce and the website.
Blocking such Cookies may cause certain website functions to stop working properly.
16. Analytical and Advertising Cookies
If the website uses analytical or advertising Cookies that are not strictly necessary, their use will be subject to applicable law and the user’s consent preferences.
Where required, the user will be able to choose which categories of Cookies to permit through an appropriate mechanism on the website.
Refusal of non-essential Cookies should not prevent basic use of the online store, except for functions directly dependent on the relevant technology.
17. External Analytics and Advertising Systems
LaserGo may use external systems for analytics, advertising, or measuring website performance.
Such systems may include, where they are actually installed and used:
Google Analytics;
Google Ads;
Meta Pixel;
other similar services.
The actual list of services used should correspond to the current technical configuration of the website.
The mere mention of a service in this Policy does not necessarily mean that the service is actually in use.
18. Service Messages
LaserGo may send customers messages that are necessary for fulfilling orders and providing customer service.
Such messages may include:
order confirmation;
payment confirmation;
a request for additional information;
design approval and coordination;
notification that an order is ready;
shipping information;
self-collection information;
a message concerning cancellation or refund.
Such messages form part of servicing an existing order and are not treated as advertising merely because they are sent by email, SMS, or WhatsApp.
19. Marketing Messages
Marketing and advertising messages are sent in accordance with applicable Israeli law.
Where prior consent is required, such consent is requested separately.
Placing an order or accepting the Terms of Use does not, by itself, constitute unlimited consent to receive all marketing communications.
Users may stop receiving marketing communications through the method stated in the relevant message or by contacting LaserGo.
Opting out of marketing communications does not prevent the sending of service messages required for an active order.
20. Retention Period for Personal Information
LaserGo retains personal information only for the period reasonably necessary for the relevant purpose or as required by law.
Different categories of information may be retained for different periods.
Information concerning orders, payments, and financial transactions may be retained for the period required to comply with tax, accounting, consumer, and legal requirements.
Working files used for engraving and personalization may be retained for a reasonable period for:
fulfilling the order;
handling complaints;
reviewing completed work;
processing a repeat order.
When the information is no longer needed and there is no legal obligation to retain it, it may be deleted, anonymized, or removed from active use.
21. Information Security
LaserGo takes reasonable technical and organizational measures to protect personal information.
Such measures may include:
access restrictions;
use of passwords;
secure HTTPS connections;
restricted administrative access;
backups;
software updates;
information-security tools;
restrictions on access by external service providers.
However, absolute security of any electronic system for storing or transmitting information cannot be guaranteed.
22. Right of Access
In the cases and manner provided by Israeli law, an individual may request access to personal information concerning them that is held in a relevant LaserGo database.
Requests may be sent to:
Before providing information, LaserGo may take reasonable steps to verify the identity of the person making the request.
23. Right to Correct Information
If personal information is inaccurate, incomplete, unclear, or outdated, an individual may request that it be corrected or updated in accordance with applicable law.
Requests may be sent to:
24. Deletion of Information
A user may contact LaserGo with a request to delete personal information relating to them.
Such request will be considered in accordance with applicable law.
LaserGo may be required to retain certain information despite a deletion request, for example for:
compliance with tax obligations;
accounting;
compliance with consumer obligations;
fraud prevention;
handling disputes;
defending legal claims or rights;
compliance with another legal obligation.
25. Information from the European Economic Area
Where special Israeli rules apply to certain personal information transferred to Israel from the European Economic Area, LaserGo will comply with the relevant additional obligations to the extent required by law.
Such obligations may include requirements concerning:
deletion of certain information;
data minimization;
maintaining the accuracy and currency of data;
providing information to the data subject.
26. Minors
The LaserGo website is not specifically intended for independent purchases by young children.
Where a minor does not have the legal capacity required to enter into a particular transaction independently, the order must be placed with the required consent of a parent or legal guardian.
LaserGo does not intend to knowingly collect information about minors beyond what is objectively necessary for lawful business activity.
27. Changes to This Privacy Policy
LaserGo may update this Policy from time to time due to changes in:
legislation;
website functionality;
technologies used;
payment systems;
shipping methods;
service providers;
the manner in which personal information is processed.
The current version will be published on the website together with the date of the latest update.
Where the law requires separate notice or new consent following a material change in the processing of personal information, LaserGo will act accordingly.
28. Language Versions
This Privacy Policy may be published in Russian, Hebrew, English, and Arabic.
All language versions are intended to reflect the same rules regarding the processing of personal information.
In the event of any discrepancy between translations, the Hebrew version shall be considered the principal legal version unless mandatory law provides otherwise.
29. Contact Information Regarding Privacy
For questions relating to personal information, access to information, correction of information, or other privacy matters:
LaserGo
Legal name: עוסק פטור סרגיי דסיאטניק
Business / ID number: 346055593
Location: Haifa, Israel
Telephone: 0523705981
Email: info@lasergo.co.il
Website: https://lasergo.co.il